Refund Policy

Refund Policy

1. Refund Eligibility:

At AMYWHEELS SDN. BHD. [202201045638 /1491335-V] herein know as “Amywheels”, we strive to ensure customer satisfaction with every purchase. Our refund policy covers eligible circumstances where customers may request a refund:

• Damaged or Defective Products: If you receive a damaged or defective product, you may request a refund within 7 days of receiving the item.
• Incorrect Orders: In the event of receiving an incorrect item that differs from your order confirmation, you may request a refund within 7 days of receiving the item.

2. Non-Refundable Items:

Certain items are non-refundable unless they meet the criteria for damaged, defective, or incorrect orders. Non-refundable items include:

• Digital Goods: Once purchased and downloaded.
• Customized or Made-to-order Products: Products that are specially made or customized based on customer specifications.
• Perishable Goods: Items with a limited shelf life or expiry date.

3. Refund Process:

To request a refund, please follow these steps:

• Contact Customer Support: Reach out to our customer support team at support@amywheels.com within 7 days of receiving the item.
• Provide Details: Include your order number, the reason for the refund request, and any relevant evidence such as photos of damaged or incorrect items.
• Return of Item: If instructed, return the item in its original packaging (if possible) to the address provided by our customer support team.

4. Refund Timeline:

Once your refund request is approved and the returned item is received, we will process your refund. Refunds are typically processed within 7-10 business days, depending on your original payment method.

5. Payment Method Refunds:

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.

6. Contact Us:

For any questions regarding our refund policy or to initiate a refund request, please contact our customer support team at support@amywheels.com or call 03-79312122.

7. Policy Updates:

Amywheels reserves the right to update, modify, or change this refund policy at any time without prior notice. Please review our refund policy periodically for any updates.

Version 1.0 2024