Delivery Policy

Delivery Policies

1. Shipping Methods and Timelines:

At AMYWHEELS SDN. BHD. [202201045638 /1491335-V] herein know as “Amywheels”, we offer reliable shipping services across Malaysia to ensure timely delivery of your orders. Our shipping methods include standard and expedited options:

• Standard Shipping: Delivery within 3-5 business days.
• Expedited Shipping: Delivery within 1-2 business days (additional charges may apply).

Please note that delivery timelines may vary depending on the destination and during peak seasons.

2. Shipping Charges:

Shipping charges are calculated based on the destination, weight, and dimensions of the items ordered. Customers will be informed of the shipping costs during the checkout process. We strive to provide transparent pricing with no hidden fees.

3. Order Processing:

Orders are processed within 1-2 business days upon confirmation of payment. Once your order has been processed, you will receive a confirmation email with your order details and tracking information.

4. Tracking Orders:

Customers can track their orders using the tracking number provided in the shipping confirmation email. This allows you to monitor the status of your delivery and estimated arrival date.

5. Delivery Areas:

“Amywheels” delivers nationwide across Malaysia, including both Peninsular Malaysia and East Malaysia (Sabah and Sarawak).

6. Delivery Exceptions:

While we strive to meet delivery timelines, please note that unforeseen circumstances such as extreme weather conditions or logistical issues may cause delays. We will notify customers promptly in such cases.

7. Delivery Confirmation and Receipt:

Upon delivery, customers are required to sign a delivery confirmation receipt. Please ensure someone is available at the designated delivery address to receive the order during the scheduled delivery window.

8. Returns and Refunds:

For information regarding returns and refunds, please refer to our Return Policy. We aim to provide a hassle-free return process in compliance with Malaysian consumer rights laws.

9. Customer Support:

Our customer support team is available to assist you with any inquiries related to your order, delivery status, or shipping options. You can reach us via email at support@amywheels.com or by phone at 03-79312122

10. Feedback:

“Amywheels” values your feedback to improve our delivery services continually. Please share your experience with us by leaving a review or contacting our customer support team.

Note: These delivery policies are subject to change at “Amywheels” discretion. Customers are advised to review the latest policies on our website or contact customer support for any updates

Version 1.0 2024